Levels of Client Care Services

September 24, 2021

 In our last post about Client Care, we discussed how you and your business can benefit from the set of services provided by Mazars Client Care. With these benefits in mind, different organizations have different service needs when it comes to their use of Dynamics 365. In the following post, we explore the levels of service that Mazars Client Care offers and what to consider when choosing the right plan for your organization.

Expert service at every level

For customers using Dynamics 365 within their organization, Mazars Client Care offers three levels of service: Basic, Standard, and Premier. Each service level includes the following:

  • Weekly and monthly status calls with a dedicated Mazars Client Care Manager
  • Functional and Technical Application Support (Break/Fix)
  • 3rd Party ISV and Integrations Support (Break/Fix)
  • End-user training (as resolution to a ticket)
  • Modifications and enhancements

Customize Service to Fit your Organization

Beyond the service found at each level, organizations can select a plan that best fits their needs in terms of Dynamics 365. Below is an overview of the benefits of each service plan:

Basic Service
8 Tickets per month

 

Premier Service
20 Tickets per month
2 Microsoft “One Version” Application Updates per year
Release Management Support
Preventative Monitoring and Management

 

Premier Service
20 Tickets per month
End-User Training (as resolution to ticket)
2 Microsoft “One Version” Application Updates per year
Release Management Support
Preventative Monitoring and Management

How do I select the best plan for my organization?

Your organization may have a robust IT department but may need some assistance with complex bugs that arise within Dynamics 365. On the other hand, your organization may need regular assistance in order to have IT resources available for other projects. No matter your situation, it is important to select the plan that keeps your Dynamics 365 instance running as smoothly as possible and ensures that IT resources are being leveraged properly. Ask the following questions when selecting a plan:

  • How often does my organization face bugs or challenges with Dynamics 365?
  • How many resources within my organization dedicate time to resolving issues with Dynamics 365? Could these resources be better utilized solving other problems?
  • Would it help my organization to have greater piece of mind when it comes to our Dynamics 365 instance?

What if none of these levels of service fit the needs of my organizations?

Some organizations may need a more flexible option for their Mazars Client Care service. For these cases, organizations can customize the number of service hours that they may need and work with Mazars Client Care to develop a plan to properly support and maintain Dynamics 365.

There are plenty of options when it comes to selecting the right level of Dynamics 365 service for your organization. This blog is the second in a series of three around Client Care and why it’s important to every organization. In the next blog, we will focus on Mazars’ Industry Expertise and how our expert consultants are the perfect fit for helping your organization get the most out of Dynamics 365. If you have any questions, please feel free to reach out to us at bizapps@mazarsusa.com.

Disclaimer of Liability

The information provided here is for general guidance only, and does not constitute the provision of legal advice, tax advice, accounting services, investment advice or professional consulting of any kind. The information provided herein should not be used as a substitute for consultation with professional tax, accounting, legal or other competent advisers. Before making any decision or taking any action, you should consult a professional adviser who has been provided with all pertinent facts relevant to your particular situation.

Mazars USA LLP is an independent member firm of Mazars Group.

 



Disclaimer of Liability

The information provided here is for general guidance only, and does not constitute the provision of legal advice, tax advice, accounting services, investment advice or professional consulting of any kind. The information provided herein should not be used as a substitute for consultation with professional tax, accounting, legal or other competent advisers. Before making any decision or taking any action, you should consult a professional adviser who has been provided with all pertinent facts relevant to your particular situation.

Mazars USA LLP is an independent member firm of Mazars Group.


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